August 22, 2014

Insider Support Page

Welcome to our support page. We’ve put together a list of Frequently Asked Questions that will hopefully solve your problem. Please read through these issues before contacting us. We’re doing our best to provide support to Iditarod Fans and you may find an answer. If you still have problems please contact us at insider@iditarod.com

Here is a list of frequently asked questions:

 

Help With Registration (CAPTCHA)

1. You are missing a required field in the form. Please double check all the fields are filled in.

2. You have mis-typed the Captcha security words. Try these steps:

A. Re-Type the two security words.

B. Get new security words by using the “reload” button.

C. Listen to the Audio hint

 

Still Having Trouble Registering

If you are STILL not able to get registered, then we offer a few other options.

1. Fill out this registration form and FAX it to 201-786-9214.

2. Fill out this registration form and attach to an EMAIL.

3. Credit Card orders by phone ONLY call 1-800-545-MUSH and ask for an Insider subscription.
There is NO TECH / ACCOUNT SUPPORT AVAILABLE at this number.  Email insider@iditarod.com for additional support.

Please note that we will be unable to process orders for Free accounts, or incomplete forms. Please double check your information before submitting.

 

Where do I find the documentary “Why Do They Run” & How Do I Download it?

If you have a paid subscription for the 2012 Iditaord Insider, you have access to the new documentary “Why Do They Run” produced by the Iditarod Insider team.

The documentary is available in two places; a streaming version that plays in a web browser, and a downloadable version that can be played on a computer or internet connected TV.

To watch “Why Do They Run” in your web browser, click here.

To download “Why Do They Run” to your computer, you will need to log in to the Iditarod site, then go to your profile. Here you will see a tab called “Premium Content”. On that page will be a link to download the video.

The video is compressed in MPEG4 H.264 format. It is a large file, over 1GB. Your internet speed will affect how long the download takes. See the chart below.

 

If your connection is too slow, the link will time out, and you will have to start over by logging out and repeating the steps.

We suggest the online version for those viewers with slow connections.

 

FOR MAC USERS:
The Control Key + clicking is the equivalent of right clicking on Windows PCs.

TO SAVE THE FILE: (MAC AND PC)
Right Clicking on the link will bring up a contextual menu. Choose “Save Linked File As” and navigate to a folder where you can save the video easily (like your desktop).

 

How to Renew Your Insider Subscription

I have paid for an Insider Subscription in the past:

Step 1: Enter your username, which is your email address associated with the original account. Your password is also the same as it was on the old site.

If you forgot your password, use the reset password link and follow the instructions in the e-mail.

 

Step 2: Once you are logged in, go to the Insider Menu and choose Profile.

 

Step 3: Click on Current Membership, then Upgrade.

 

Step 4: Choose your subscription level and submit!

 

GPS Tracker: Where do I find it?

The GPS Tracker module in the left column of the website links to the live GPS. Tracking starts with the Official Race Start on Sunday March 4th. There is also a link to GPS Tracker from the main website navigation bar under the 2012 Race link, this will link to the live GPS Tracker for Insider Ultimate users who are logged in.
 

Exclusive Video Content: Where is it and how do I view it?

You will see exclusive Insider video from the trail appearing in several places including;
Home Page – http://iditarod.com/
Race News Center – http://iditarod.com/race/
Video Page – http://iditarod.com/video/

You need the latest version of Flash (check here) to view videos on PC and are also available on mobile devices who’s browsers support HTML 5

 

How Do I Change My Email Address?

Change Email Address How do I do it
Here are some simple directions to change your Iditarod Insider Account Email Address:

1. Login to your account here: https://iditarod.com/login/
2. Go to this page: https://iditarod.com/profile/
3. Change your email address
4. Click Update Profile button at the bottom of the form.

 

Live Race Start: How do I see it?

The race start will be streamed live on the Official Start of Iditarod 40 at 2pm AST, with our live pre-race coverage beginning at 1:30pm AST. You will need to be an Insider and logged in to view the stream.

New this year, our live broadcast will be available in 3 bandwidths, to accommodate a wide range of connection speeds and hi-def video. If the stream pauses and buffers (icon in the middle of the screen spins) you may not have a fast enough connection to the Internet to view the live stream.

We will post a rebroadcast of the video that should be easier for Insiders to view with slower Internet connections.

Insider subscribers must be logged in and have the latest version of Flash installed (check here) to view the stream. Please note that this year the Official Start will not be available for viewing on iOS devices.

 

How Long Is My Subscription?

The Iditarod Insider subscription’s expiration date has been changed to reflect the Iditarod Trail Committee’s (ITC) fiscal year. The ITC’s fiscal year begins July 1 and ends June 30 each year. The Iditarod Trail Committee Board of Directors has a commitment to provide fiscal continuity in order to stage “The Last Great Race on Earth.”" The Insider is committed to providing our race fans with the most comprehensive coverage of The Iditarod Trail Sled Dog Race through the entire race. 2012 Iditarod Insider subscriptions begin on July 1, 2011 and expire June 30, 2012.
 

Where Are The Joe Runyan Features?

The Joe Runyan Features can be found at http://iditarod.com/?post_type=post&category_name=joe-runyan

What are the different Subscription Packages?

Free:
Register for a free user account on Iditarod.com and enjoy all the excitement of the race. Access to videos not available to unregistered users like the race documentaries, articles and much more. Registered users also get email alerts for one musher based on their activity.

Video:
VIDEO INSIDERS have access to all of the videos without commercials, including the Iditarod Race documentaries from 2007 through 2010. In addition, VIDEO INSIDER’s get to choose up to 5 mushers to spotlight that are available on the sidebar. They also get email alerts when those mushers enter or leave a checkpoint! For a limited time, all INSIDER members will receive a digital download of the Insider’s new documentary “WHY DO THEY RUN?” ahead of the public release. This great new documentary on the dogs of Iditarod is also available for viewing on-line.

GPS:
As a GPS INSIDER you will be able to track all the action of the Iditarod thanks to GPS devices on the musher’s sleds. Don’t miss a minute of the action! The GPS INSIDER also gets to choose up to 5 mushers to spotlight that are available on the sidebar. They also get email alerts when those mushers enter or leave a checkpoint! For a limited time, all INSIDER members will receive a digital download of the Insider’s new documentary “WHY DO THEY RUN?” ahead of the public release. This great new documntary on the dogs of Iditarod is also available for viewing on-line.

Ultimate:
The name says it all. The ULTIMATE INSIDER gets access to everything! All of the benefits of the INSIDER VIDEO combined with the ability to “Track the Pack” with the GPS INSIDER! Access to all of the commercial-free video, race documentaries, including the 2011 race. Spotlight up to 5 of your favorite mushers and receive email alerts when they enter and leave a checkpoint. For a limited time, all INSIDER members will receive a digital download of the Insider’s new documentary “WHY DO THEY RUN?”ahead of the public release. This great new documntary on the dogs of Iditarod is also available for viewing on-line.